Rubbish Clearance Harrow Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Harrow provides waste removal, rubbish clearance and associated services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 We, us, our: Rubbish Clearance Harrow, the service provider supplying waste collection and clearance services.

1.2 You, your, customer: The individual, business or organisation requesting and paying for our services.

1.3 Services: Any rubbish clearance, waste removal, waste collection, loading, transport, disposal or related services we provide.

1.4 Site: The premises, address or location where the services are to be carried out.

1.5 Waste: Any items, materials, junk, rubbish or refuse that you ask us to remove as part of the services, excluding any prohibited or hazardous waste defined in these terms or by law.

2. Scope of Services

2.1 We provide waste clearance and rubbish collection services for domestic, commercial and other clients, including the loading, removal and lawful disposal of waste from your site.

2.2 Our services are limited to the work agreed at the time of booking, based on the information you provide. Any additional work, including extra waste, additional collections or delays caused by inaccurate information, may result in extra charges.

2.3 We reserve the right to decline to remove any items that are unsafe to handle, prohibited by law, or fall outside our normal operating capabilities, including but not limited to certain hazardous or specialist waste streams.

3. Booking Process

3.1 You may request a booking by telephone, email or online form, where available. A booking is only confirmed when we acknowledge it and either agree a time slot or attend the site and commence work.

3.2 You must provide accurate and complete information about:

a) The type and approximate volume or weight of waste to be collected.

b) The location of the site and any access restrictions, including parking limitations and property entry arrangements.

c) Any time constraints or special requirements relevant to the collection.

3.3 Any quotation provided prior to attendance is an estimate only and is based on the information you supply. Final pricing may be adjusted on site once our team has inspected the waste and site conditions.

3.4 We will use reasonable efforts to attend at the agreed time. However, all time and date arrangements are estimates and subject to change due to traffic, operational and safety considerations. We accept no liability for delays or missed appointments arising from circumstances beyond our reasonable control.

4. Estimates, Quotes and Pricing

4.1 We may provide a guide price or estimate based on your description, photographs or other information. This estimate is not binding.

4.2 The final price is determined on site by reference to factors including, but not limited to:

a) The actual volume and type of waste.

b) The time required to load and clear the waste.

c) Difficulty of access, including stairs, long carrying distances or restricted parking.

d) Any additional services requested, such as light demolition, dismantling or sorting.

4.3 All prices are quoted in pounds sterling and may be subject to applicable taxes. We will inform you at the time of booking or quotation whether prices include or exclude any taxes.

4.4 If you choose not to proceed once the final price is provided on site, a call-out or attendance fee may be charged to cover our costs.

5. Payments

5.1 Payment is due in full on completion of the services, unless otherwise agreed in writing in advance.

5.2 We may accept payment by cash, bank transfer, debit or credit card, or other methods notified to you at the time of booking. We reserve the right to refuse certain methods of payment at our discretion.

5.3 For business or trade customers with agreed account terms, invoices are payable within the payment period specified on the invoice. If no period is specified, payment shall be due within 14 days of the invoice date.

5.4 If you fail to make payment when due, we reserve the right to:

a) Charge interest on the outstanding amount at the statutory rate, from the due date until the date payment is received in full.

b) Suspend or cancel any further services.

c) Recover from you all reasonable costs incurred in pursuing late payment, including collection agency fees and legal costs.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by giving us as much notice as possible, and at least 24 hours before the scheduled attendance time, wherever practicable.

6.2 If you cancel with less than 24 hours notice, or if we attend the site and are unable to carry out the services due to your act or omission, including failure to provide access, we may charge a cancellation or call-out fee.

6.3 We reserve the right to cancel or reschedule a booking at any time due to safety concerns, adverse weather, vehicle breakdown, staff illness, traffic disruption or other circumstances beyond our reasonable control. In such cases, we will attempt to notify you and arrange a convenient alternative time.

6.4 If we cancel a booking and you have already made payment for services not yet rendered, we will offer either a rescheduled service or a refund of the relevant pre-paid amount.

7. Access and Parking

7.1 You must ensure that we have safe, reasonable and lawful access to the site and to the waste to be collected. This includes any necessary permissions from landlords, neighbours, managing agents or authorities.

7.2 You must inform us in advance of any access restrictions such as height limits, gates, security procedures, parking regulations, roadworks or time-limited loading bays.

7.3 Where parking charges, permits or fees apply, you are responsible for arranging permits or reimbursing us for any such charges reasonably incurred in carrying out the services.

7.4 We will not be liable for any delay or additional cost resulting from inadequate or restricted access. Extra charges may be applied if our team must walk longer distances, climb multiple flights of stairs, or take extra time to access the waste.

8. Waste Types and Prohibited Items

8.1 You warrant that all waste presented for removal is non-hazardous household, garden, commercial or bulky waste that we are lawfully permitted to collect and dispose of.

8.2 We do not normally collect the following without prior written agreement and appropriate arrangements:

a) Asbestos or materials containing asbestos.

b) Clinical, medical or biological waste.

c) Chemicals, solvents, oils, fuels or paint in liquid form.

d) Pressurised containers, gas bottles or cylinders.

e) Explosive, corrosive, radioactive or toxic materials.

f) Large quantities of electrical and electronic equipment where specific recycling schemes apply.

8.3 If prohibited, hazardous or misdescribed waste is discovered during loading, we may refuse to remove it, adjust the quoted price, or suspend the service. You will be responsible for any additional costs or legal consequences arising from incorrect information about the waste.

9. Customer Responsibilities

9.1 You are responsible for:

a) Ensuring that you have the legal right and authority to request the removal of any waste from the site.

b) Securing any approvals required from property owners, neighbours or local authorities.

9.2 You must not place sharp, dangerous or contaminated items in general waste without informing our team and ensuring they are appropriately contained.

9.3 You should remove or secure any personal, sensitive or confidential items before we attend. We accept no responsibility for items mistakenly included in waste unless agreed otherwise in writing.

10. Our Responsibilities and Waste Regulations

10.1 We will carry out the services with reasonable care and skill, consistent with applicable laws and industry practice.

10.2 We are committed to operating in compliance with UK waste management legislation and any relevant duty of care obligations. We will only dispose of waste at appropriately licensed, permitted or authorised facilities.

10.3 We may provide you with a waste transfer note or other documentation following certain collections, where legally required or upon request, recording key information about the waste and its transfer.

10.4 We may, where practicable, seek to reuse, recycle or recover materials rather than send waste for disposal, in line with waste hierarchy principles. However, no guarantee is made that specific items will be recycled or reused.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

11.2 Subject to clause 11.1, we will not be liable for:

a) Any indirect, special or consequential loss.

b) Loss of profits, business, revenue, goodwill or anticipated savings.

c) Any loss resulting from events beyond our reasonable control.

11.3 While we take reasonable care when carrying out our services, minor cosmetic damage may sometimes occur when moving heavy or bulky items through tight spaces. You should protect floors, walls and surfaces where you consider necessary. We will not be liable for minor marks, scuffs or scratches that are reasonably incidental to the work.

11.4 If we are found liable for damage to property, our liability shall, where legally permissible, be limited to the lesser of the repair cost or the current market value of the damaged property, and in any case subject to an overall monetary cap reasonable and proportionate to the fees paid for the relevant service.

11.5 You must notify us in writing of any alleged loss or damage within 48 hours of completion of the services, providing reasonable details, supporting evidence and an opportunity for us to inspect the issue. Failure to notify us within this period may affect our ability to investigate and resolve your claim.

12. Insurance

12.1 We maintain insurance cover appropriate to the nature of our operations, in line with our legal obligations and normal industry practice.

12.2 Evidence of our insurance may be made available upon reasonable request.

13. Complaints and Dispute Resolution

13.1 We aim to provide a reliable and professional rubbish clearance service. If you are dissatisfied for any reason, please contact us as soon as possible with details of your concern.

13.2 We will investigate complaints in a fair and timely manner and, where appropriate, offer an explanation, corrective action or goodwill gesture.

13.3 If a dispute cannot be resolved directly, either party may seek to use mediation or other alternative dispute resolution, without affecting the right to take legal action.

14. Data Protection and Privacy

14.1 We may collect and process personal data relating to you in connection with bookings, service delivery, payments and communication.

14.2 We will handle personal information in accordance with applicable data protection laws, and only use it for legitimate purposes such as fulfilling services, managing accounts, improving operations and complying with legal obligations.

14.3 You are responsible for ensuring that any personal data you provide to us is accurate and up to date.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any changes will normally be published on our official documentation or made available upon request.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or specific agreement we issue to you, constitute the entire agreement between you and us relating to the services and supersede all prior discussions, correspondence or understandings.

17.2 You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions.

18. Third Party Rights

18.1 No person who is not a party to these Terms and Conditions shall have any rights under or in connection with them by virtue of any legislation relating to third party rights.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By arranging a rubbish clearance or waste collection with Rubbish Clearance Harrow, you confirm that you have read, understood and agreed to these Terms and Conditions.